Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case
| Year of publication: |
2011
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|---|---|
| Authors: | Alfaro-Saiz, Juan-Jose ; Carot-Sierra, Jose-Miguel ; Rodrguez-Rodrguez, Ral ; Jabaloyes-Vivas, Jose-Manuel |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 22.2011, 8 (1.8.), p. 853-869
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