Segment differences in the asymmetric effects of service quality on business customer relationships
| Year of publication: |
2007
|
|---|---|
| Authors: | Stan, Simona ; Evans, Kenneth R. ; Wood, Charles M. ; Stinson, Jeffrey L. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 21.2007, 5, p. 358-369
|