Selecting and promoting service encounter elements in passenger rail transportation
| Year of publication: |
2002
|
|---|---|
| Authors: | Tripp, Carolyn ; Drea, John T. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 16.2002, 5, p. 432-442
|