SELECTION, JUSTIFICATION AND CHOICE OF SIX SIGMA PROJECTS, TO BE IMPLEMENTED IN THE AUTO SERVICE BUSINESS

Implementation of the Six Sigma improvement projects, well defined, selected and grounded, helps the auto-service managers to meet and even to exceed the customer expectations by providing the high quality services. In the first part of this article, we tried to identify the “circuit” to be covered to reach a correct selection of the Six Sigma projects. I am referring to the possible sources of ideas for this project, how to “qualified” project such as a Six Sigma improvement and some of the possible criteria taken into consideration in selecting of these projects. Next, I made reference to the role of the “Background Note”, at the common elements of a project mission statement and the “DMAIC” Six Sigma favourite model. To highlight the applicability of the Six Sigma type projects, that targeting the stimulation of the automotive service efficiency, we presented an example of the possible Six Sigma project.