Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Hyoungeun Gemmy Moon, Heejung Linda Lho and Heesup Han
| Year of publication: |
2021
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|---|---|
| Authors: | Moon, Hyoungeun ; Lho, Heejung Linda ; Han, Heesup |
| Subject: | airlines | Covid-19 era | non-contact service | passenger innovativeness | passenger loyalty | passenger satisfaction | Self-check-in kiosk | the attribution theory | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Coronavirus | Beziehungsmarketing | Relationship marketing | Fluggesellschaft | Airline | Passagierluftverkehr | Air passenger transport | Luftverkehr | Air transport | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2021.1921096 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012549656