Self-determination theory and customer revenge behavior : explaining how customers regulate their anger and revenge behavior
Nasser Shahrasbi, Mina Rohani, Mostafa Purmehdi and Ali Rajabzadeh Ghatari
| Year of publication: |
2024
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|---|---|
| Authors: | Shahrasbi, Nasser ; Rohani, Mina ; Pumehdi, Mostafa ; Rajabzadeh Ghatari, Ali |
| Published in: |
Journal of consumer marketing. - Bradford : Emerald, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 41.2024, 2, p. 129-147
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| Subject: | Self-determination theory | Orientation of motivation | Autonomy | Relatedness | Competence | Negative motive | Anger | Desire for revenge | Direct revenge behavior | Indirect revenge behavior | Autonomous motivation | Controlled motivation | Motivation | Emotion | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Verhaltensökonomik | Behavioral economics | Verhalten | Behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCM-07-2018-2747 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014519701