Self-monitoring, norms, and attitudes as influences on consumer complaining
| Year of publication: |
1981
|
|---|---|
| Authors: | Bearden, William O. ; Crockett, Melissa |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 9.1981, 3, p. 255-266
|
| Publisher: |
Elsevier |