Self-Service Technology and the Service Encounter
| Year of publication: |
2007
|
|---|---|
| Authors: | Beatson, Amanda ; Lee, Nick ; Coote, Leonard |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 27.2007, 1-2, p. 75-90
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