Self-service technology complaint channel choice : exploring consumers' motives
Nichola Robertson
| Year of publication: |
2012
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|---|---|
| Authors: | Robertson, Nichola |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 22.2012, 2, p. 145-164
|
| Subject: | Selbstbedienung | Self-service | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Australien | Australia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009534129