Self-service technology recovery : the importance of psychological need support
Byron W. Keating and Marjan Aslan
| Year of publication: |
2023
|
|---|---|
| Authors: | Keating, Byron W. ; Aslan, Marjan |
| Subject: | Cognitive evaluation theory | Continuance intentions | Psychological need support | Self-determination theory | Self-service technology | Service agent | Service recovery | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Kognition | Cognition | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-12-2021-0464 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338201