Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
Jesús Manuel López-Bonilla; Luis Miguel López-Bonilla
| Year of publication: |
2013
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|---|---|
| Authors: | López-Bonilla, Jesús Manuel ; López Bonilla, Luis Miguel |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 30.2013, 5/6, p. 497-508
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| Subject: | Self-service technology | beliefs | attitudes | e-ticket | airline | consumer | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kognition | Cognition |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010199555