Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Thomas John Paul and Jayanth Jacob
| Year of publication: |
2019
|
|---|---|
| Authors: | Paul, Thomas John ; Jacob, Jayanth |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 32.2019, 2, p. 224-248
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| Subject: | e-commerce | value | familiarity | loyalty | satisfaction | trust | overall service quality | Bagozzi's self-regulation | Indian e-retail | PLS-SEM | formative construct | reflective construct | India | Indien | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Selbstbedienung | Self-service | Vertrauen | Confidence | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2019.097530 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012008989