Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Han Zhang, Fei Kang and Sai-quan Hu
| Year of publication: |
2020
|
|---|---|
| Authors: | Zhang, Han ; Kang, Fei ; Hu, Sai-quan |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 14, p. 1605-1620
|
| Subject: | customer orientation | process management | senior leadership | service firm performance | Beziehungsmarketing | Relationship marketing | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry | Prozessmanagement | Business process management | Führungsstil | Leadership style | Strukturgleichungsmodell | Structural equation model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1492873 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012312249