Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
YunYing (Susan) Zhong, TingTing Zhang, Giulio Ronzoni
| Year of publication: |
2023
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|---|---|
| Authors: | Zhong, Yun Ying ; Zhang, Tingting (Christina) ; Ronzoni, Giulio |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 112.2023, p. 1-12
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| Subject: | Hospitality definition | Senior living | Facebook review | Sentiment analysis | Text mining | Recommendation | Satisfaction | Dissatisfaction | Social Web | Social web | Krankenhaus | Hospital | Emotion | Kundenzufriedenheit | Customer satisfaction | Ältere Menschen | Elderly people |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103384 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014334428