SERVCESS : a parsimonious instrument to measure service quality and information system success
Hollis Landrum; Victor R. Prybutok; Leon A. Kappelman; Xiaoni Zhang
| Year of publication: |
2008
|
|---|---|
| Authors: | Landrum, Hollis |
| Other Persons: | Prybutok, Victor R. (contributor) ; Kappelman, Leon A. (contributor) ; Zhang, Xiaoni (contributor) |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 15.2008, 3, p. 17-25
|
| Subject: | Informationsdienstleistung | Information services | Dienstleistungsqualität | Service quality | Messung | Measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003783784