Service Attribute Boundary Conditions of the Service Climate-Customer Satisfaction Link
| Year of publication: |
2009
|
|---|---|
| Authors: | Mayer, David M. ; Ehrhart, Mark G. ; Schneider, Benjamin |
| Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 52.2009, 5, p. 1034-1050
|