Service breakthroughs : changing the rules of the game
James L. Heskett ; W. Earl Sasser ; Christopher W. L. Hart
| Year of publication: |
1990
|
|---|---|
| Authors: | Heskett, James L. ; Sasser, William Earl ; Hart, Christopher W. L. |
| Publisher: |
New York, NY [u.a.] : Free Press [u.a.] |
| Subject: | Servicepolitik | Dienstleistungsbetrieb |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XII, 306 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-02-914675-5 |
| Source: |
Persistent link: https://www.econbiz.de/10004098628