Service Center Staffing with Cross‐Trained Agents and Heterogeneous Customers
| Year of publication: |
2018
|
|---|---|
| Authors: | Coban, Elvin ; Heching, Aliza ; Scheller‐Wolf, Alan |
| Published in: |
Production and Operations Management. - Wiley, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 28.2018, 4 (19.10.), p. 788-809
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1111/poms.12951 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012096199