Service climate, employee commitment and customer satisfaction : evidence from the hospitality industry in China
Yuanqiong He; Wenli Li; Kin Keung Lai
| Year of publication: |
2011
|
|---|---|
| Authors: | He, Yuanqiong ; Wenli, Li ; Lai, Kin Keung |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 23.2011, 5, p. 592-607
|
| Subject: | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Mitarbeiterbindung | Employee retention | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009267070