Service design in healthcare : a segmentation-based approach
Jon Engström, Olof Norin, Serge de Gosson de Varennes and Aku Valtakoski
| Year of publication: |
2022
|
|---|---|
| Authors: | Engström, Jon ; Norin, Olof ; De Gosson de Varennes, Serge ; Valtakoski, Aku |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 6, p. 50-78
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| Subject: | Co-creation | Health care | Market segmentation | Modularization | New service development | Service design | Dienstleistungsinnovation | Service innovation | Gesundheitswesen | Health care system | Kundenintegration | Customer integration | Innovation | Gesundheitsversorgung | Produktgestaltung | Product design | Dienstleistung | Services | Marktsegmentierung | Dienstleistungsqualität | Service quality | Produktentwicklung | New product development | Innovationsmanagement | Innovation management | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-06-2021-0239 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013537611