Service designing through Fuzzy Kano analysis in heritage tourism

Ashutosh Pandey, Rajendra Sahu

Year of publication:	2021
Authors:	Pandey, Ashutosh ; Sahu, Rajendra
Published in:	Supply chain sustainability : modeling and innovative research frameworks. - Berlin : De Gruyter, ISBN 978-3-11-062556-1. - 2021, p. 89-103
Subject:	fuzzuy Kano \| heritage tourism \| inbound tourist \| service blueprint \| service designing \| service quality \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Kulturgüter \| Cultural heritage \| Tourismus \| Tourism \| Dienstleistungsinnovation \| Service innovation \| Dienstleistung \| Services \| Beziehungsmarketing \| Relationship marketing \| Fuzzy-Set-Theorie \| Fuzzy sets \| Dienstleistungsmarketing \| Services marketing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz im Buch ; Book section
Language:	English
Other identifiers:	10.1515/9783110628593-005 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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