Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Stephen G. Saunders
| Year of publication: |
2015
|
|---|---|
| Authors: | Saunders, Stephen G. |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 6, p. 796-812
|
| Subject: | Service management | Tipping | Disconfirmation | Employee displayed emotions | Expectations-disconfirmation theory | Emotion | Dienstleistungsmanagement | Trinkgeld | Tipping behaviour | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011392416