Service encounter analysis based on customer retrospection
Per Echeverri
| Year of publication: |
2006
|
|---|---|
| Authors: | Echeverri, Per |
| Published in: |
Involving customers in new service development. - London : Imperial College Press, ISBN 978-1-86094-669-1. - 2006, p. 187-208
|
| Subject: | Dienstleistung | Services | Kundenservice | Customer service | Kommunikation | Communication |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003593237