Service encounter dimensions - a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel
| Year of publication: |
1997
|
|---|---|
| Authors: | Chandon, Jean-Louis ; Leo, Pierrie-Yves ; Philippe, Jean |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 8.1997, 1, p. 65-86
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