Service encounter dynamics : strategies and tips for better customer service
Diane Catanzaro; Eduardo Salas
| Year of publication: |
2006
|
|---|---|
| Authors: | Catanzaro, Diane ; Salas, Eduardo |
| Published in: |
Customer service delivery : research and best practices. - San Francisco, Calif. : Jossey-Bass. - 2006, p. 197-224
|
| Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003336368