Service encounter failure, negative destination emotion and behavioral intention : an experimental study of taxi service
Jing (Bill) Xu, Libo Yan, Connie K.Y. Mak
| Year of publication: |
2021
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| Authors: | Xu, Jing Bill ; Yan, Libo ; Mak, Connie K. Y. |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 40.2021, p. 1-12
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| Subject: | Destination transportation | Dishonesty and inhospitality | fsQCA | Negative behavioral intention | Negative emotion | Service encounter failure | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Experiment | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Kundenservice | Customer service | Verbrauchereinstellung | Consumer attitudes | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2021.100886 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209329