Service encounter value and online engagement behaviors

Tingting Zhang Christina, Pei Zhang, Lu Lu

Year of publication:	2020
Authors:	Zhang, Tingting (Christina) ; Zhang, Pei ; Lu, Lu
Published in:	International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 85.2020, p. 1-13
Subject:	Airlines \| Hospitality \| Online customer engagement behaviors \| Service encounter \| Theme parks \| Values \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality \| Fluggesellschaft \| Airline \| Online-Handel \| Online retailing \| Beziehungsmarketing \| Relationship marketing \| Gastgewerbe \| Hospitality industry \| Kundenservice \| Customer service \| Virales Marketing \| Viral marketing \| Kundenzufriedenheit \| Customer satisfaction \| Social Web \| Social web \| Freizeitwirtschaft \| Leisure industries \| Dienstleistungsmarketing \| Services marketing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1016/j.ijhm.2019.102338 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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