Service engineering of call centers : research, teaching, and practice
Sergey Zeltyn; Avishai Mandelbaum
| Year of publication: |
2008
|
|---|---|
| Authors: | Zeltyn, Sergey ; Mandelbaum, Avishai |
| Published in: |
Service science, management and engineering : education for the 21st Century. - New York, NY : Springer US, ISBN 0-387-76577-8. - 2008, p. 317-327
|
| Subject: | Dienstleistungsinnovation | Service innovation | Callcenter | Call centre | Bank | Israel |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003827990