Service excellence from the employees' point of view: the role of first line supervisors
| Year of publication: |
2002
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|---|---|
| Authors: | Hartog, Deanne N.Den ; Verburg, Robert M. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 3, p. 159-164
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