Service failure and self-recovery in tech-based services : self-determination theory perspective
Yen-Ting Helena Chiu and Dung Minh Nguyen
| Year of publication: |
2022
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|---|---|
| Authors: | Chiu, Yen-Ting Helena ; Dung Minh Nguyen |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 13/14, p. 1075-1100
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| Subject: | failure | recovery | Self-determination theory | self-recovery | self-service technology (SST) | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2022.2104257 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013362177