Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Tugra Nazli Akarsu, Reza Marvi and Pantea Foroudi
| Year of publication: |
2023
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|---|---|
| Authors: | Akarsu, Tugra Nazlil ; Marvi, Reza ; Foroudi, Pantea |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 1, p. 186-217
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| Subject: | Bibliometrics | Hospitality and tourism | Recovery management | Service failure | Service recovery | Text mining | Tourismuswirtschaft | Tourism industry | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Bibliometrie | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Tourismus | Tourism |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-11-2021-1441 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013546041