Service failures and recovery actions in the hotel industry : a text-mining approach
Myong Jae Lee and Neha Singh, Eric S. W. Chan
| Year of publication: |
2011
|
|---|---|
| Authors: | Lee, Myong Jae ; Singh, Neha ; Chan, Eric S. W. |
| Published in: |
Journal of vacation marketing : an international journal. - London : Sage, ISSN 1356-7667, ZDB-ID 1352663-7. - Vol. 17.2011, 3, p. 197-207
|
| Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Data Mining | Data mining | Hongkong | Hong Kong |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009261687