Service failures in online double deviation scenarios: justice theory approach
| Year of publication: |
2010
|
|---|---|
| Authors: | Lee, Eun-Jung ; Park, JungKun |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 20.2010, 1 (1.1.), p. 46-70
|