Service firm capabilities and performance : contingent analysis of customer contact
Sonia Cruz-Ros; Tomas F. Gonzalez-Cruz
| Year of publication: |
2015
|
|---|---|
| Authors: | Cruz-Ros, Sonia ; Gonzalez-Cruz, Tomas F. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 7, p. 1612-1621
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| Subject: | Service industry | Contingent analysis | Competence-based view | Customer contact | Performance | Dienstleistungssektor | Kontingenztheorie | Contingency theory | Ressourcenorientierter Ansatz | Resource-based view | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Kundenservice | Customer service |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011298890