Service inclusion for tourists with disabilities : scale development and validation
Year of publication: |
2022
|
---|---|
Authors: | Awan, Maheen Iqbal ; Shamim, Amjad ; Saleem, Muhammad Shoaib ; Gill, Shahbaz Shabbir |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 7, p. 977-990
|
Subject: | Disability | Scale development and validation | Service inclusion | Service marketing | Tourism and hospitality industry | Tourists | Transformative service research (TSR) | Well-being | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Behinderte | Disabled persons | Gastgewerbe | Hospitality industry | Tourismus | Tourism | Tourismuswirtschaft | Tourism industry | Urlaubsverhalten | Holiday behaviour | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing |
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