Service Innovation and Management : Digitalization, Service Infusion and Customer Experience

Managing service towards better customer experiences: Digitalization, service infusion, and service innovation -- Service management: Evolution and moving forward -- Service management through service platforms and digitalization -- Strategies for service growth -- Value co-creation through collaboration: The case of efficient load out -- Configure to conquer – implementing configurators to improve competitiveness -- Enabling a Circular Economy through Green Service Strategies -- A Little Bit of That Human Touch – Avoid and Recover Service Failures -- Enhancing the phygital customer experience in the digital world -- Balancing value propositions with privacy: Exploring data-driven digital wellness business models -- Service innovation in the eyes of customers: The Swedish innovation index -- B2B service innovation: How business customers perceive firm innovativeness -- Service innovation in healthcare: Service today versus service tomorrow.