Service innovation, experiential relationship quality and shopping outcomes in a smart unmanned store
Hung-Che Wu, Haonan Xu and Tsung-Pao Wu
| Year of publication: |
2023
|
|---|---|
| Authors: | Wu, Hung-Che ; Xu, Haonan ; Wu, Tsung Pao |
| Published in: |
Journal of marketing communications. - London : Routledge, ISSN 1466-4445, ZDB-ID 2020291-X. - Vol. 30.2024, 3, p. 344-367
|
| Subject: | Service innovation | experiential relationship quality | shopping outcomes | smart unmanned store | consumers | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Dienstleistungsinnovation | Innovation | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/13527266.2022.2113910 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014529299