Service intangibility and its impact on consumer expectations of service quality
| Year of publication: |
2000
|
|---|---|
| Authors: | Bebko, Charlene Pleger |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 1, p. 9-26
|