Service leadership for adaptive selling and effective customer service teams
Alfred Wong; Ying Liu; Dean Tjosvold
| Year of publication: |
2015
|
|---|---|
| Authors: | Wong, Alfred Y. ; Liu, Ying ; Tjosvold, Dean |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 46.2015, p. 122-131
|
| Subject: | Service leadership | Adaptive selling | Customer orientation | Service recovery | In-role performance | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Führungsstil | Leadership style | Verkauf | Selling | Arbeitsgruppe | Team | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011286971