Service level agreements : measuring cost and quality in service relationships
Andrew Hiles
| Year of publication: |
1993 ; 1. ed.
|
|---|---|
| Authors: | Hiles, Andrew |
| Publisher: |
London [u.a.] : Chapman & Hall |
| Subject: | Qualitätskosten |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 126 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-412-54240-4 |
| Source: |
Persistent link: https://www.econbiz.de/10004140105