Service management practice-performance model: a focus on training and listening practices
| Year of publication: |
2002
|
|---|---|
| Authors: | Brannick, Teresa ; Burca, Séan de ; Fynes, Brian ; Roche, Evelyn ; Ennis, Séan |
| Published in: |
Journal of European industrial training. - Bradford : Emerald, ISSN 0309-0590, ZDB-ID 830094. - Vol. 26.2002, 8, p. 394
|