Service operations dynamics : managing in an age of digitization, disruption and discontent
Henk Akkermanns
| Year of publication: |
[2018]
|
|---|---|
| Authors: | Akkermans, Henk |
| Publisher: |
Cham, Switzerland : Palgrave Macmillan |
| Subject: | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Branchenentwicklung | Sector development |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XIX, 153 Seiten Illustrationen |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 3-319-72016-3 ; 978-3-319-72016-6 ; 978-3-319-72017-3 |
| Other identifiers: | 10.1007/978-3-319-72017-3 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011821857