Service operations management : improving service delivery
Robert Johnston and Graham Clark
| Year of publication: |
2008 ; 3. ed.
|
|---|---|
| Authors: | Johnston, Robert ; Clark, Graham |
| Publisher: |
Harlow [u.a.] : Financial Times Prentice Hall |
| Subject: | Dienstleistungsmanagement | Service management | Dienstleistung | Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XVI, 533 S. graph. Darst |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Textbook |
| Language: | English |
| ISBN: | 1-4058-4732-8 ; 978-1-4058-4732-2 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003654923