Service operations management : improving service delivery
Year of publication: |
2008 ; 3. ed.
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Authors: | Johnston, Robert ; Clark, Graham |
Publisher: |
Harlow [u.a.] : FT, Financial Times Prentice Hall |
Subject: | Dienstleistung | Operations Management | Lehrbuch |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Hayes, David K., (2007)
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Johnston, Robert, (2001)
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Dienstleistungsmarketing : Grundlagen, Konzepte, Methoden ; mit Fallstudien
Meffert, Heribert, (2003)
- More ...
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Service operations management : improving service delivery
Johnston, Robert, (2005)
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Johnston, R., (2001)
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Service operations management : improving service delivery
Johnston, Robert, (2012)
- More ...