Service operations management : improving service delivery
Robert Johnston ; Graham Clark and Michael Shulver
| Year of publication: |
2012 ; 4. ed.
|
|---|---|
| Authors: | Johnston, Robert ; Clark, Graham ; Shulver, Michael |
| Publisher: |
Harlow [u.a.] : Pearson |
| Subject: | Dienstleistung | Operations Management | Lehrbuch |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXII, 462 S. : Ill. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-0-273-74048-3 |
| Source: |
Persistent link: https://www.econbiz.de/10009528614