Service operations management : improving service delivery
Robert Johnston, Graham Clark and Michael Shulver
| Year of publication: |
2012 ; 4. ed.
|
|---|---|
| Authors: | Johnston, Robert ; Clark, Graham ; Shulver, Michael |
| Publisher: |
Harlow [u.a.] : Pearson |
| Subject: | Dienstleistungsmanagement | Service management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXII, 462 S. Ill., graph. Darst. 27 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Textbook |
| Language: | English |
| Notes: | Includes bibliographical references and index Previous ed.: published as by Robert Johnston and Graham Clark. 2008. - Includes bibliographical references and index |
| ISBN: | 0-273-74048-2 ; 978-0-273-74048-3 |
| Classification: | Fertigung |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009532314