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Productive management of leisure service organizations : a behavioral approach
Edginton, Christopher R., (1978)
Managing services : marketing, operations and human resources
Lovelock, Christopher H., (1988)
Services management : an integrated approach
VanLooy, Bart, (1998)
Getting and staying productive : applying swift, even flow to practice
Schmenner, Roger W., (2012)
Plant and service tours in operations management
Schmenner, Roger W., (1998)
Looking ahead by looking back : swift, even flow in the history of manufacturing
Schmenner, Roger W., (2003)