Service orientation and performance: an organizational perspective
| Year of publication: |
2006
|
|---|---|
| Authors: | Lytle, Richard S. ; Timmerman, John E. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 20.2006, 2-3, p. 136-151
|