Service-oriented high-performance work practices as predictors of retail employees' work engagement and service climate perceptions
Theuns Kotzé and Pierre Mostert
| Year of publication: |
2021
|
|---|---|
| Authors: | Kotzé, Theuns ; Mostert, Pierre |
| Subject: | retailing | service climate | Service-oriented high-performance work practices (HPWPs) | work engagement | Leistungsmotivation | Work motivation | Einzelhandel | Retail trade | Arbeitszufriedenheit | Job satisfaction | Personalmanagement | Human Resource Management | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Job performance | Betriebsklima | Work climate |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2020.1830638 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012607280