Service Performance Gap: Re-evaluation and Redevelopment
| Year of publication: |
1999
|
|---|---|
| Authors: | Chenet, Pierre ; Tynan, Caroline ; Money, Arthur |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 46.1999, 2, p. 133-147
|
| Publisher: |
Elsevier |